University teams
Disability services, student wellbeing teams, and student support professionals can open a conversation about fit and availability.
Referrals
Professional referrals for specialist mentoring support
A practical referral route for needs assessors, disability services, student support teams, and other professionals.
Who can refer
Referral conversations can start from several routes
The student should be involved in decisions about support wherever possible, and information should be shared with appropriate consent.
Needs assessors
Needs assessors can request DSA/NMH availability, discuss approved recommendations, or ask about professional partnerships.
Students and supporters
Students, parents, carers, and supporters can ask about the right route, while avoiding unnecessary sensitive information.
Referral process
From enquiry to reviewed support
Step 1
Enquiry or referral
A student, needs assessor, university team, or supporter shares practical details about the requested support.
Step 2
Role and capacity check
Fly High Mentoring checks the approved DSA/NMH role or private support question, remote delivery fit, start date, and available capacity.
Step 3
Set-up and consent
The student is told what mentoring can cover, what it cannot cover, how confidentiality works, and how liaison will be handled.
Step 4
Mentoring sessions
Sessions focus on study access, workload, routines, planning, communication, confidence, and independence.
Step 5
Review and next steps
Goals, attendance, remaining hours, engagement, and any changes in support needs are reviewed at agreed points.
What information is needed
Share practical details only. Avoid unnecessary sensitive health data at the first enquiry stage.
- Student name and preferred contact route, where consent allows
- The practical support question and preferred session approach
- Remote-delivery requirements, access needs, and timetable constraints
- Preferred start date and any time-sensitive academic dates
- Any risk, safeguarding, or professional-boundary information that must be known before contact
Response time target: Enquiries are usually reviewed within two working days
Referral form
Start with a practical enquiry
A first enquiry should include enough information to check role fit, capacity, consent, and next steps without sharing unnecessary sensitive information.
Have a student in mind?
Use the referral form for role fit, availability, start timeframe, and professional context.
Role-boundaried support. No therapy, counselling, crisis support, or subject tutoring.